Operations Manager

The Operations Manager supports the day-to-day business operations of the organization including managing office operations, human resources functions, IT support, and business management functions while providing administrative support to the team. The Operations Manager will be proactive, an exceptional communicator, highly organized, detail-oriented, comfortable with new challenges, and have the ability to work independently and within a team. Additionally, the Operations Manager will adhere to the strictest level of confidentiality.

Business Operations:

• Assists Business Development Director (BDD) by performing research, gathering and organizing information, reviewing data, and presenting findings
• Reviews cross departmental data and performs analysis to inform business decisions
• Works with BDD to forecast project pipeline for budget implementation
• Monitors the Procurement machine, and supports the procurement process
• Maintains Weekly Team Agenda
• Manages all software subscriptions and licenses for Concetti and employees, including Apple Business account
• Oversees office supplies inventory, administration and image of the Concetti office space
• Reviews and maintains all contracts and seeks legal counsel as appropriate
• Reviews and drafts Concetti SOP revisions, and documents staff training
• Develops and revises SOPs related to Operations, Finance and HR, and educates team as needed
• Maintains company insurance policies (Workers Comp, liability, etc.) and makes recommendations to BDD + CEO
• Serves as point of contact for all Operational vendors

Human Resources:

• Prepares payroll reports for approval by BDD and processes bi-weekly payroll
• Reviews staff Expense Reimbursements, calculates Designer commission earnings and processes payments monthly
• Processes employee PTO and Flex Time Requests
• Coordinates with outsourced HR department on effective hiring, onboarding/offboarding, orientation of employees, and all HR related activities
• Conducts onboarding & offboarding of all employees
• Maintains confidential employee files in secure drive
• Schedules all coaching meetings + reviews with employees, and assists with paperwork or scheduling as needed
• Works with benefit providers to ensure new hires are enrolled in appropriate benefits and all paperwork has been completed, including waivers
• Processes paperwork for IRA contributions and submits annual Safe Harbor contribution
• Ensures all company policies & handbook are up to date, including employee acknowledgement signatures obtained and filed with each change
• Manages and updates time tracking system, oversees employee weekly hours, tracks metrics for billable hours and procurement goals, and develops related reports and analytics
• Maintains equipment log for company and is main point of contact for problem resolution
• Utilizes new hire and termination checklists to ensure appropriate technology, software subscriptions, and related on- & off-boarding activities are completed
• Collaborates with HR department on all HR related activities

EDUCATIONAL REQUIREMENTS

• Bachelor's Degree in Business Administration or related field, preferred

EXPERIENCE REQUIREMENTS

• Minimum of 5 years of experience in an office management or related position
• Experience working with Google Sheet Macros, required
• Experience working with QuickBooks Online, required
• Experience working with analytics and providing data analysis to C-suite
• Experience with employee relations, full cycle payroll, and benefits administration experience, preferred
• Experience working with and supporting HR, business operations, and/or accounting activities
• Experience in process improvement and/or KPI, preferred

SOFTWARE EXPERIENCE

• Mastery of Google Suite (Docs, Sheets, Forms), Mac computers and devices.
• Proficiency in utilizing Macros in Google Sheets
• Grasshopper
• Slack
• HubSpot or similar CRM
• ADP
• QuickBooks Online

Current Openings for Operations Manager Jobs at Insight HRM